Lightweight content is easy to read and gives a clear action to take. Ask: what does this person need in order to act? Text, a diagram or a short video are options to choose around the answer.
1. Keep one purpose per activity
Name what the reader needs to be able to do. Organise an explanation, activity and feedback around that action. A clear title helps people find their way.
2. Choose a format for its usefulness
A physical action may benefit from video; an instruction may fit in text. Provide a readable alternative for important information contained in an image or video.
3. Check under real conditions
Read it on a small screen, measure download size and try a constrained connection. Only announce offline availability once it has been checked.
Fictional example to adapt
An initial completed worksheet.
- Source
- A procedure the team is allowed to use.
- Action to learn
- Choose which information to check before confirming a request.
- Explanation
- A short text with the useful steps and an example question.
- Activity and feedback
- A situation, several plausible choices and feedback specific to each choice.
- Mobile version
- Text readable without zoom and controls usable by touch and keyboard.
- Checks
- A specialist checks accuracy; a reader tries the activity and explains their reasoning.
Your turn: prepare your worksheet.
A few sentences are enough. You can leave a point to clarify in the initial discussion. Do not enter confidential information.
Your text stays on this page and is not saved. Copy your worksheet or save it as a PDF before leaving.
Your next step.
You can start with one activity to make design choices visible.
Plan my learning content